The second-hand marketplace Members Share Frustration Over Sizing Modifications

Shoppers are voicing their frustration following a change that caused products showing incorrect sizing.

The popular resale platform has revised its measurement guidelines for women's and children's garments but did not contact all shoppers about the modification.

Online Platforms Response

Countless users and merchants are expressing on platforms stating that platform listings now display an altered size classification compared to what was initially listed due to the recalibration.

Vinted explained the revised method more closely matches other platforms.

It has advised users to check their listings and adjust the sizing manually if necessary, causing user dissatisfaction.

Size Classification Updates

Before the change, the measurements included numerical and alphabetical indicators, for instance S/8 or M/10.

The revised method features a letter with a size spectrum for example S/UK 8-10.

For certain items, the measurements have been reclassified - for example a size L was formerly size 12 but currently displays as UK 16-18.

User Experiences

Frankie Bridger, who creates plus-size fashion videos, said the change "makes both selling and buying harder".

"Not many brands say XL is a 20-22," which is what Vinted now does.

Stephanie Gallen, from Glasgow, stated items she posted featuring size 14 markings were appearing on the platform as larger sizing 20-22.

"Should someone sized 20-22 purchase these they're going to be very disappointed," she stated.

Required Changes

Another shopper, from Derby, stated she felt frustrated by the change as she had to manually change the sizes on "every single listing".

"This situation is especially annoying, because of my ongoing medical condition and platform income has been essential following partial earnings loss," she explained.

Platform Context

The service features exceeding 100 million members, with 18 million British users.

It has proved a popular alternative versus similar marketplaces including eBay and Depop.

This represents another occasion where an unanticipated change to the app has proved unpopular: previously, the service retracted a modification regarding delivery choices following member complaints.